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Feedback gevenI visited the restaurant today and was disappointed with the food. It was extremely bland. I overheard the staff member calling someone after we ordered to ask how to prepare the dish. Another person came in to assist her. When our food finally arrived, the burger was acceptable, but the tostones with shredded beef were not. We've dined here before and had a good experience, but this time the tostones tasted stale and lacked flavor, and the meat was similarly unimpressive. After waiting over an hour for our meal, we decided not to continue eating and simply asked for our bill. When they inquired about our meal, my boyfriend honestly mentioned that the tostones weren't good this time. The staff member didn't really respond and proceeded to charge us $50. When we tried to pay, their system was down, and they asked us to send payment via Zelle. Overall, the entire experience was quite awkward and uncomfortable. I won’t be returning.
I wouldn't recommend spending your time or money at this restaurant. I was simply looking for some quick comfort food while I was in the area, so I ordered some empanadas. Unfortunately, I didn't feel welcomed or supported by the staff. To make matters worse, the workers assumed I didn't know Spanish and proceeded to talk down to me in their language, thinking I wouldn’t understand them. After checking the reviews, it seems I’m not alone in having this issue.
I had an incredible dining experience with fantastic food, and the dessert was delightful as well! The service was outstanding too!
I have been here once and it was just okay. I had a friend come in today and told me that the employees ignored her, gave her attitude, and were very unprofessional. She also told me what the workers said in Spanish, which I speak, so I translated forher and it was all very racist. I have read the reviews of other customers and instead of offering good customer service, theowners try to argue and post very defensive comments back instead of trying to fix the way they run their business and the waytheir food is made. You should take the criticism and try to improve instead of fighting the customers. Will not be returning orrecommending this place to anyone.
Absolutely disgusted, save your time and money and go somewhere else. Had been here a while back with some friends and loved it so I wanted to come back during my lunch break a few days ago. I was on a 12 hour on call shift at the hospital and went in toorder but the food was taking way longer than expected when it was just me in the restaurant? so I asked them if I could justtake it to-go as I had to go back to my job at the nearby hospital. Was met with attitude and a side-eye instead? verydisappointed and will not continue to come here anymore. I?m not asking for them to make the food faster, just asking for somecommon decencies.. Have seen a few new posts that have complained about similar situations so it?s not just me as well
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