The Lilly - Conwy

This was booked as a Christmas treat for a 2 night stay as we love llandudno. we arrived yesterday had a lukewarm welcome but couldn't check in for a couple of hours. we went into town for shopping had a lovely afternoon. went back to the Lilley and checked in. room was awful light bulbs missing wardrobe all 4 sides wobbled plaster peeling off walls at top not wear and tear! bathroom was very tired spoke with young gentleman who said he would speak with dad as they had no other room available. he was lovely guy and very apologetic went down for breakfast guy (dad) this morning was dam right rude and obnoxious and argumentative we left as customer care was shocking we left without breakfast a day earlier than planned. thank you the Lilley for your care and consideration not and making me feel patronised .... please take customer service skills from your son.... I've never been so upset just wanted to leave ... their 4 star status is not true ... send in an inspector to revisit immediately no more than 2 star accommodation.

We stayed at the Lillys on our first night ever in Wales. The cozy little hotel is the most beautiful place with the most spectacular view!!! We can full recommend The Lillys and will be back for sure. The pub restaurant downstairs is also a lovely place with a great outdoor area

Not worth the price we paid abs room was so cold we couldn't sleep it was 11.5 degrees so paid for 2 nights only stayed for one. Owner did not respond to my complaint. Lunch food was raw and breakfast average . Certainly not value for money and would not return.

I have been to the Lilly and also when it was the Sandringham for 20 years , my Aunty Stella sadly died this month so the family visited Wales and we all had rooms at the Lilly, 6 rooms in all. We also had the wake there and dinner in the evenings . The staff we saw Adam , Paul and Lee were excellent they need to get there pictures up on the wall and take some credit maybe not McDonalds style , Adam as Top Cat , Paul Mr Breakfast and Lee the unflappable Bar Men, I'm sure they all do other rolls but that is what I saw. Thank you to them and also the backroom staff , at our sad time it is a great place to stay all year round.

Breakfast and Dinner was very good 3 nights eating in restaurant staff were very friendly Parking is good outside the hotel that's a big plus in llandudno