TGI FRIDAYS - Disneyworld - Orlando

The restaurant was closed when we arrived after making a reservation.

This place was closed when we went. Nothing announced on the doors or online. A complete waste of our time. Open table should have had this information.

No servers around. No one greets you. You can wait for hours for service!!!

We made a reservation since we were a large party on a Saturday going to a restaurant across from Disney. When we showed up there was no host because she was also serving tables, once we got someone’s attention they said their system was down and they couldn’t look up the reservation and that it would be minutes while they prepped the table. minutes later we were finally seated. The service at the table was slow due to the server having a lot of tables to manage. This translated to over mins to get appetizers, and a whole minutes until our entrees came out, in between it took minutes to get things like drink refills and getting plates cleared. This usually was only achieved by a member of our party standing to get some employee, any’s employee’s attention. Food was okay, about what I expect from a chain restaurant. Very disappointed that having a reservation meant nothing and they were so disorganized. It shouldn’t take over hours to have a late lunch.

No hostess on arrival. She was completing take out order. Asked a server and it was minutes before we were attended to. Three other couples were also waiting behind me and the restaurant was empty. Once seated I spoke with the manager who didn't seem to care. I ordered a drink and a to go order at the same time and the to go order came out first.