Baskin-robbins - Jessup

This was absolutely awful. All new people were working. No shift manager. They didn't know how to do anything I ordered. Spent 30 mins changing who was working on my order. It was insane. Do not come here. Especially not for ice cream.

This place is a disappointment. This was the first and last time I will be going to this Baskin Robbins. I went there today with my family to try the New Flavor of the Month and to get some ice cream for the family. When we drove up, we planned to go inside…that didn’t happen. The inside was closed so we were forced to go through the drive thru, which I am not a fan of when it comes to an ice cream shop. But we went through a drive thru anyways. When we drove up to order, they claimed to not have the ice cream of the month (Oreo S’mores). But they did have Oreo ice cream. Which is what I ended up ordering just to be safe. But I can get that anywhere. I’m sure they probably had marshmallows, chocolate chips and graham crackers but if I had to add those things, it would have cost more money. The cashier also sounded a little confused when taking our orders. A couple of flavors weren’t available. They didn’t show a large menu in the drive through either. This place was just an overall disappointment. It is just as run down as the area it is in. I will not be going back. I will go to one of the other Baskin Robbins, even if it is a little inconvenient to do so.

Everytime I come here they don't have the capuchino blast if they don't have something take out of the menu do not advertise what you don't sale. I'm going to stop coming this location is close to my house but I rather find another location.

I dont what’s going on with this location but it’s giving baskins robbins as a whole a very bad rep. Baskins Robbins is known for 31 flavors not 18 of the flavors no one eats. No matter what time I visit this location it’s always out almost half of their entire ice cream menu. Then if you end up getting something else…it’s prepared very badly without any care for the customers. How can a business want ppl to frequent it’s location if the workers have no passion. The store owner needs to revamp its personnel if they want to continue making money. Until these issues are fix…I advise you to buy it from a grocery store or go to another Baskin-Robbins because this one doesn’t deserve to be open.

Went and stood at the counter, one employee looked at us and called for another employee in the back to come help. No one came. Same employee looked at me again, walked into the back, sounds like he argued with another person, then returned to the front and continued to do nothing. Still no service.Left and went to McDonald's for a slushie.Thanks for nothing Baskin Robbins.