Ox Grill - Orlando

I had 5 customers at our dinner in ox grill and I was embarrassed that I brought them there. the service was slow, not attentive, and only poor overall. our food took forever and once it was delivered, one of the steaks we received was cold. the person complained, so the waiter took it back into the kitchen and then brought it out again. the same steak, provided it was microwave. the next night I took several customers to the charlie’s steak house and everything was wonderful. the cost of eating at ox grill were very expensive and surely we did not get our money. I usually never complain, but that was bad.

My wife and I were looking for something to do, so I suggested ICON Park; and, knew that Ox Grill had opened. I booked an OpenTable reservation; and, we headed down to I-Drive. The manager greeted us; and, also provided us with a discount coupon toward our food purchase, which was very nice. Nicolas R, a very capable and affable server, took our orders. We started with a Lavender Smash for me and a Jack Mule for my wife. Both were very refreshing; and, not too heavy on the liquor, which is more in keeping with European sensibilities. He also brought out fresh-baked bread, which was superb! The packaged butter, however, detracted a bit. They didn't have the full salad bar up, as that's only on weekends; and, this was a soft opening; but, I was able to order an item off the Salad Bar menu, which was the Escabeche (sardines with onions, peppers, in olive oil. It was out-of-this-world amazing! I ate all of it; and, it was a substantial serving, to say the least. My wife had the Frog's Legs, which were the best either of us had ever had; so very tender, so lightly breaded; and, so, so very, very tasty. The owner stopped by to check with us; and, she was very gracious, telling us about the plans for the restaurant; and, the work they were doing to get the place up and running (it's been a long build-out! For mains, I had the Bacalhau (salt cod , which was tender, flakey and delicious. My wife had the Sea Bass, which sh very much enjoyed. To go with our mains, we each had a glass of a California Pinot Gris, which Nicolas had suggested; and, his suggestion was spot-on! I tipped generously for exceptional service.

At first, the service was very slow, but it did get better. The food was good overall, but some members of our group received cold steaks. The restaurant was less than half full, so I don't understand why the food was cold or why the service was slow.

The personal service at this restaurant was excellent. Our server even remembered my name throughout the meal. The food was outstanding, and I would highly recommend dining here.

The staff was very confused and did not understand many things properly. Our waiter was stressed and not waited. Harsh discussions between employees are nothing you want to consider as a customer.